As technology continues to make people’s live easier, hospital clients and patients have come to expect convenience even from their hospital. This is why hospital answering services are vitally important to hospitals and physicians. One case study suggests that using a hospital answering service can have a profound effect on the clients’ satisfaction.
Three ways hospital answering services such as Peak Answering can help your business is by answering phone calls and scheduling appointments 24/7, dispatching emergency services, and Electronic Medical Record (EMR) data entry.
Answering Phone Calls
When you think of an answering service, it’s likely you think of a service that takes messages and pages the doctor when he or she is on call. And while answering services do that, they can also take appointments for patients twenty-four hours a day, seven days a week. This adds a personalized touch to your service and frees up your staff to do the work that really matters: working with the patients who are there.
Because your staff is no longer taking appointments, there’s less chance of mistakes being made and clients being double booked. At the same time, doctors get their appointments in one place, thus they know what patients they’re going to see.
Dispatching Emergency Services
When a client has a true emergency, they often call the hospital. So having an emergency dispatch service that can handle urgent calls and get the right people to the right place when time is of the essence is crucial. Even if it is necessary for the dispatch service to obtain first responders, it’s important to get the client the help he or she needs.
Hospital answering services may have the ability to handle these crucial phone calls. Whether they’re a true emergency, a need for urgent care, or maybe a request into the doctor, it’s crucial for answering services to recognize and be able to handle true emergencies in a life-saving manner.
Electronic Medical Record (EMR) Data Entry
Sometimes a doctor can’t be in the hospital and have patient records readily available when he or she needs them. That’s why Electronic Medical Records are so useful. A doctor can prescribe medication from anywhere and have the answering service input the data so that the hospital staff can administer the appropriate amounts.
At the same time, the answering service can tell the doctor what is in the patient’s record when he or she requests it. That way the patient can get excellent care from their doctor no matter where the doctor is. At the same time, the doctor can be informed as to what is being done for the patient. A win-win situation for all.
Another very important way an answering service can improve a hospital is by ensuring HIPAA Compliance. There are few answering service companies, such as Peak or Concorde Communications, whose telephone agents are HIPAA certified and due to their specialization in the healthcare industry, they are well-versed in medical terminology, making them a seamless extension to any medical facility.
HIPAA regulations have become mandatory with Obamacare, and answering services can not only ensure compliance, but do all the work for you. It is for this reason many medical facilities are turning to answering services companies in their scramble to become HIPAA compliant because it involves no work on their part.
All in all, there are countless benefits and advantages to using an answering service in the healthcare industry. Ensure HIPAA compliance and cut overhead fees while remaining available live 24/7/365 for your patients. It’s a no brainer.