Google Inc Responds to Massive Gmail Outage

Friday’s Google glitch that downed Gmail and other services was caused by a software bug, the company said.

A brief outage at Google left many users without Gmail on Friday. Photo: Droider

Yesterday many Internet surfers noticed a severe bug when using Google Mail of other services offered by the searching giant. And though the outage lasted for about a few minutes, many services remained unstable for about an hour.

However, that didn’t stopped many users from writing numerous complaints to Google’s administration. Some of them even were posted on other social networks, like Twitter.

“We’re investigating reports of an issue with Gmail. We will provide more information shortly,” Google posted on its dashboard soon after receiving the messages from the angered users.

The company confirmed that on Friday afternoon its users did experince the culprit that later appeared to be an internal software bug that ultimately caused users’ data requests to be ignored.

“Earlier today, most Google users who use logged-in services like Gmail, Google+, Calendar and Documents found they were unable to access those services for approximately 25 minutes. For about 10 percent of users, the problem persisted for as much as 30 minutes longer,” the Internet searching giant admitted.

“Whether the effect was brief or lasted the better part of an hour, please accept our apologies—we strive to make all of Google’s services available and fast for you, all the time, and we missed the mark today,” the company apologized on its official blog.

The Internet searching company hasn’t released official usage numbers for its mail service in over a year — the firm last reported of 425 million back in June 2012 — but it competitors supppose that Gmail now has over 500 million accounts.

The service has not experience any outages since 2009, when an issue with one of the company’s servers caused communication problems for days.

However, problems with the system appear to be quite common. Most recently, Gmail and Google Docs were both hit by a limited outage in April that left some without access to their e-mails and documents or Google chat for the better part of the morning.

Yesterday’s outage was noticed by millions of users on Friday at 10:55 a.m. PST. The unexpected crash of multiple company’s services at once caused an an uproar on Twitter, where affected users quickly pointed the finger at Google, Mashable wrote.

Meanwhile, Twitter users complained that they could not access their emails. The hashtag #whengmailwasdown was often accompanied by jokes about having to sign onto chat services provided by AOL.

Yahoo Inc. didn’t miss a chance to post a screenshot of Gmail’s error message on its Twitter account.

Google’s main Twitter account posted this message at about 3:33 p.m. ET, “Hang in there—most of the issues w/ Google services have been resolved. Check the Apps Status Dashboard for updates.”

Now Google swears that it’ll do everything possible to fix the consequences of the yesterday’s bug, writing on its blog: “With services once again working normally, our work is now focused on (a) removing the source of failure that caused today’s outage, and (b) speeding up recovery when a problem does occur.”

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