Obama adviser Jeffrey Zients told reporters that a five-week emergency “tech surge” helped to obtain double capacity the troublesome portal that was designed to provide millions of people the possibility to shop for insurance plans, while making it more responsive and less prone to external breaks and internal errors.
The administration proudly revealed that the effort’s key improvement was targeted at increasing the site’s capacity to 50,000 simultaneous users, which would allow the site to handle a minimum of 800,000 users per day.
However, Zients warned that traffic volumes are expected to eclipse the new capacity as within next few weeks consumers will rush to sign up for Obamacare before a December 23 deadline for coverage that begins January 1.
The adviser went on, adding that this could delay some people from completing online applications for subsidized health coverage, Reuters reports.
“The bottom line: HealthCare.gov on December 1 is night and day from where it was on October 1,” Zients told reporters a day after the administration’s self-imposed November 30 deadline for making the website operate properly for the “vast majority” of users.
“We’ve widened the system’s on-ramp – it now has four lanes instead of one or two,” he said. “We have a much more stable system that is reliably open for business.”
If HealthCare.gov works in a stable way capable of handling millions of users posting their aplications for government subsidiaries, it will help tamp down a major crisis of Obama’s administration.
However, analysts say that an improved resource is not the ultimate solution for all of problems linked to Obama’s singature law. There are still concerns on whether the program will be able to serve the estimated 7 million people it needs by the end of March, including millions of healthy, young enrollees who are needed to keep the program’s costs in check.
“The issue is really the management capacity of the Obama administration,” said Robert Blendon, a Harvard University expert on healthcare policy and public opinion. “If the website really is still working a week from now, it’ll make people feel that at least they have the capacity to turn things around and move ahead.”
According to the Obama administration officials, In October more than 476,000 health insurance applications have been filed through federal and state exchanges. The figures mark the most detailed measure yet of the problem-plagued rollout of the insurance market place.
Last month President Barack Obama said that there’s “no excuse” for the technical problems that have plagued the rollout of the Obamacare health insurance website, and promised all Americans would have access to health coverage under his law.
In a speech, Obama said: “Nobody’s madder than me about the fact that the website isn’t working as well as it should, which means it’s going to get fixed.”
Online insurance exchanges opened on October 1 under the law, often called “Obamacare,” to offer health insurance plans to millions of uninsured Americans. But many people have failed to make it through the system despite repeated tries.
“There’s no sugar-coating it. The website has been too slow, people have been getting stuck during the application process,” Obama said from the White House’s Rose Garden. “Nobody’s more frustrated than I am.”