‘Frustrated’ Obama Vows to Get Malfunctioning Healthcare Website Fixed

On Monday, in his speech, President Obama admitted that the website “is not working the way it should for everybody – there’s no sugar-coating it.”

The people attempting to sign up for health insurance have reported persistent issues since the Oct. 1 rollout. US health officials have ordered a “tech surge” to fix the site. Photo: White House Official

US President Barack Obama has acknowledged that widespread problems exist with online health insurance marketplace but insisted that the administration will fix the glitches.

On Modnay, speaking from the White House Rose Garden President Barack Obama said that there’s “no excuse” for the technical problems that have plagued the rollout of the Obamacare health insurance website, and promised all Americans would have access to health coverage under his law.

In a speech, Obama said: “Nobody’s madder than me about the fact that the website isn’t working as well as it should, which means it’s going to get fixed.”

Online insurance exchanges opened on October 1 under the law, often called “Obamacare,” to offer health insurance plans to millions of uninsured Americans. But many people have failed to make it through the system despite repeated tries.

“There’s no sugar-coating it. The website has been too slow, people have been getting stuck during the application process,” Obama said from the White House’s Rose Garden. “Nobody’s more frustrated than I am.”

The president said he is “confident” that the myriad problems with the website, HealthCare.gov, will soon be fixed. The site is the access point to the health insurance exchanges the federal government is operating in more than 30 states.

Computer experts say the technological problems of the site, healthcare.gov, have gone far beyond the roadblocks to creating accounts that continue to prevent legions of users from even registering.

As many as five million lines of software code may need to be rewritten before the Website runs properly, the New York Times said Sunday, citing a specialist.

However, Obama offered no details about the nature of the technical problems with HealthCare.gov, and said nothing specific about how or when his administration and the private contractors overseeing the enrollment system will repair them.

At the same time, Mr. Obama actively defended the Affordable Care Act, noting that the health care law is “not just a website.”

“The essence of the law – the health insurance that is available to people – is working just fine,” the president said from the White House Rose Garden, flanked by citizens who have benefited from the Affordable Care Act or are helping people to sign up for insurance through the law, says CBS News.

In one of the first surveys of the public’s experience with the health care program, the Pew Research Center reported Monday that 14 percent of Americans polled from October 9-13 said they had visited an exchange website.

Of that group, 37 percent said the exchanges were working very well or fairly well, while 56 percent said they were working not too well or not at all well.

Mr. Obama stressed that the prices on the new online health insurance marketplaces, referred to as exchanges, are lower than expected and the choices are greater.

“Here’s the bottom line,” he said. “The product – the health insurance – is good. The prices are good. It is a good deal. People don’t just want it, they’re showing up to buy it.”

The Affordable Care Act is expected to provide health coverage to an estimated 7 million uninsured Americans through the new online marketplaces that opened for enrollment in all 50 states on October 1, reports Reuters.

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