BlackBerry Services Collapse Locking out Millions

Millions of BlackBerry smartphone users were unable to connect to web services, use instant messaging or send e-mails after a technical glitch.

Blackberry users in Africa, Europe and Asia have been cut off due to a fault at RIM, the Canada-based manufacturer of the popular device, the Telegraph (UK) reported on its website. Photo: Adam3297/Flickr

BlackBerry users around the round the world were today cut off from receiving emails and surfing the web after a technical glitch.

Users across Europe, Asia and Africa were affected after a technical issue at RIM data centre in Slough caused servers to go down.

A RIM spokesman was not immediately available for comment. Users who are served by a corporate server appeared to be unaffected.

On one of its official Twitter feeds, however, T-Mobile UK said: “There is an issue with Blackberry services at present. RIM are investigating this at present.”

Batelco, a mobile operator in Bahrain meanwhile said: “Please note the issue with BlackBerry service is effecting (sic) all of Bahrain, and it is dealt with by BlackBerry providers in Canada.”

Vodafone Egypt told its Twitter followers that “there is Blackberry outage, it’s from RIM side”.

“So I have no email, Twitter or BBM on my BlackBerry,” said Amanda, a Twitter user from Twickenham . “I may as well cut one of my arms off too *angry face*.”

BlackBerry, which has over 70million customers globally, said it did not know how many had been affected by the problem.

Many customers have complained not being able to carry out certain tasks, despite the phones claiming full and clear coverage.

The collapse has also affected the use of the company’s most popular feature, BlackBerry Messenger.

The outage could not have happened at a worse time for BlackBerry, owned by parent company Research in Motion (RIM), just after its main competitor Apple launched its latest handset the iPhone 4S last week.

A spokesman from Research in Motion (RIM) later said: “Some users in EMEA are experiencing issues. We’re investigating, and we apologise for any inconvenience.”

The company has been through a tough few months after revenue fell in the last quarter and questions were raised after it was revealed rioters in London were using broadcast messages with the BBM system to communicate with one another. [via The Telegraph (UK)]

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